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Your information, including email address, WILL NOT be given, shared or sold to any other parties or organisations except: in the the circumstances as required by government or regulatory authorities or other organisations as provided for by law or for use by us in research and development of products or to disseminate information.
Protecting your privacy
We are committed to providing you with the highest quality products and levels of customer service. This includes protecting your privacy.
Set out below is information that we are required to communicate to our customers. We recommend that you keep this information for future reference.
We provide a range of educational and artist paints, inks, cosmetic paints, specialised coatings and cleaning products, either through Derivan Pty. Ltd. or HealtheClean Pty. Ltd.
Your personal information
Personal information held by us may include your name, date of birth, current and previous addresses, telephone or mobile phone number, email address, bank account or credit card details, driver's licence number and your Derivan account code and password (where applicable). We may also hold details of your purchases from us, your credit history and certain details about your personal interests.
How we collect personal information
We may collect personal information in a number of ways, including:
- Directly from you, for example, when you provide information by phone, in application forms or other agreements, or when you submit your personal details through our websites.
- From third parties such as our related companies, credit reporting agencies. From our own records of purchases from Derivan Pty. Ltd. or HealtheClean Pty. Ltd.
- When you visit our websites.
How we use your personal information
Your personal information will only be used by us to: Administer and manage your account, including collecting debts; to conduct appropriate checks for credit-worthiness and for fraud, and to research and develop our products. Your information WILL NOT be given, shared or sold to any other parties or organisations except in the the circumstances as required by government or regulatory authorities or other organisations as provided for by law. Your information may be viewed (in confidence) by organisations who provide advice to us on our business and corporate strategies and infrastructure, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding options.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
We reserve the right to charge a fee for searching for and providing access to your information.
How to contact us
If you have any questions in relation to privacy, please contact us on +612 9736 2022 between 9.00am and 5.00pm, Monday to Friday. Alternatively, you can write to Derivan Pty. Ltd. or HealtheClean Pty. Ltd. PO Box 335 Concord NSW 2137